Day in and day out, Saint John's Health Center strives to please the many patients passing through our doors. It does that by providing excellent health care and courteous service in a friendly, comfortable and efficient setting.

Because we're human, hospital staff sometimes fall short of expectations. On the rare occasion when that occurs, the hospital makes sure to right things as quickly and satisfactorily as possible-often on the spot.

Upon admission, patients are given a courtesy card thanking them for choosing Saint John's and informing them whom to contact in the event that they need anything. If that "need" becomes a complaint or grievance, it may be reported first to a nurse, another employee, or any member of our management team. Patients may also call (310) 829-8478 (extension 8478) for additional assistance.

In all instances of complaints and grievances, the director of the department where the issue arose is responsible for resolving it and attempting to ensure that it is not repeated.

Because physicians are independently credentialed by the Medical Staff, issues involving them are addressed through other channels.

Saint John's Health Center is a Joint Commission accredited facility. If concerns regarding patient care or saftey cannot be resolved through the hospital, the Joint Commission may be contacted through their Office of Quality Monitoring either by calling 1-800-994-6610 or e-mailing complaint@jointcommission.org.

Remember: Saint John's Health Center strives to treat each patient as courteously and responsively as possible, providing excellent health care in the process. If we ever fall short, please do not hesitate to contact us immediately. We pledge to address your concern as quickly as it becomes known.